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Refund Policy

At www.allgetit.com  , we value your satisfaction and aim to make every transaction seamless. Below are the details of our refund policy:

1. Refund on Order Cancellation

  • If your order is cancelled before shipment, a full refund will be issued.
  • The refund will be credited to your  Wallet within 24 hours or 1 working day.
  • Wallet balance can be used for future purchases and will be auto-debited at checkout.

2. Refund on Return Wrong Products

  • If you receive a wrong product, you may request a return or replacement.
  • You must raise a ticket within 48 hours of delivery at:
  •  yiwunadong@qq.com
  • Our team will verify the issue through images/videos and arrange a return pickup if eligible.
  • After the returned item is received and inspected, the refund will be added to your Wallet within 1–3 working days.

3. Refund on Failed or Undelivered Orders

  • If your prepaid order cannot be delivered due to incorrect address, contact issues, or courier failure, we will cancel the order.
  • Refund for such cases will be processed to your  Wallet within 1–3 working days after confirmation.

4. Mode of Refund

  • All refunds are issued to your SONOFF Wallet.
  • Wallet balance is non-transferable and can be redeemed only on purchases at www.sonoff.in.

5. Need Help?

For any refund or wallet-related queries, feel free to reach out:

  • 📞 Call Us: +91 93921 98424 (Monday–Saturday | 10:00 AM – 6:00 PM)   +86 19700949508  yiwu_nadong
  • 📧 Email:  yiwunadong@qq.com
  • 📝 Raise a Ticket:   +86 19700949508