PRIVACY NOTICE

This Privacy Policy governs the manner in which  sonoff.in  collects, uses, stores, archives and discloses information collected from users (each, a “User”) of this Web site. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on Store website. On some pages, you can order products, make requests, and register to receive services. We may ask for personal information such as Name, Company Name, Address, Phone Number, Email Address and or Credit Card information.

Everyone who shops on sonoff.in receives the following guarantees for each purchase:

We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

Are Product checked before shipping ?

Yes., of course.

We have a professional Quality Control team.
They will check carefully for each item we received from factory to avoid sending defective goods to our customers.

If a item is found defective to our Technical QC  team , it will be returned to the factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy

Products Guaranteed

Factories that supply to Sonoff are strictly evaluated by us, and we provide you an even better reassurance of consistent  high quality thanks to our Sonoff Technical QC team. We double-check the contents of all orders carefully before dispatch to our customers . Sonoff  maintains all products serial number and products ID for stop delicacy.

Lead time

Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.

Delivery time

Delivery time 3-8 business days normally in India.

Warranty will be void?

If the product is used without stabilizer, warranty will be void.

If the product is not used as per its usage specifications warranty will be void.

This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.

Warranty does not cover damages caused due to improper, unauthorised installer, repair, unauthorised modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.

The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.

Flash the firmware of a device or root a device

– Open the body in an attempt to fix the device

– Modify, remove, customize, or swap parts of the product

– Use the device in a way that it is not originally intended for

– Continue to use the item once a fault occurs and causes more damage

Legal Disclaimer: 

  1. The product is used without stabilizer warranty will be void.
  2. If the product is not used as per its usage specifications warranty will be void.
  3. Sonoff owes liability of this product not exceeding the selling price of the product in any circumstances. A voltage stabilizer is designed to automatically maintain a constant voltage  level for the load to prevent undue power failures.
  4. Product has to be used in a specific way and for the specified purposes well specified in user’s manual.
  5. Loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview.
  6. Manufacturer takes no direct, indirect or any type of consequential liability of whatsoever nature under any condition, of customer’s appliances functioning or malfunctioning of his/her appliance by or after buying product.
  7. This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
  8. 8) Warranty does not cover damages caused due to improper, unauthorized installer, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
  9. The Sonoff product box must be opened and installed by a Sonoff authorized personnel/technician else the warranty or any other claim will be void.

Does your product include installation?

No. The Installation charges not included in product price. The installation charges differ from state to state due to transportation  and other overheads.

How can I schedule the installation slot?

To schedule the installation slot ,modify (cancel or reschedule) a slot, contact the support team using the contact page.

Product got delivered early, how to prepone the installation slot?

In case the product gets delivered earlier than the expected delivery slot, you can reschedule/modify the installation slot to a prior time by contact the support team using the contact page.

How to claim lost product?

If you face any loss or damage to the product by the courier company, you will need to file a claim to get insurance reimbursement. Ensure that you have all the necessary documentation in place for making the claim. Once you successfully send across the claim and it is accepted, you will get the reimbursement within a period of time. This period depends according to the insurance company and the coverage.

 Conclusion

Shiprocket also offers insurance of up to Rs 5000 for damaged and lost goods. In case of an accident, whichever amount is lesser between the insurance amount the order value is given to the sonoff.in and sonoff.in will refund to the customer.

Warranty Exemptions and Notes

  1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.
  2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

 

  1. What should I do if my products gone faulty after a period of use?During installation or after  damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered. Also, Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview. Customer can buy new product asking discount to Sonoff or Authorized dealer. Product replacement warranty for Pro customer.

     

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

  1. Contact our Support@sonoff.inwith your order number and the product code (SKU number).
  2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

NOTE: Photos and videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.